FAQ

Claiming your new player rewards is simple. As a new member, you have access to several powerful offers. You can ignite your gameplay with our 111% Match Bonus on a deposit of just $20. Or, you can start with pure value by grabbing the $55 Welcome Free Chip, giving you a chance to win up to $100 in real cash without an initial deposit. For those who prefer playing without limits, the 150% No Rules Bonus is a game-changer. This offer has no maximum cashout and gets an extra boost when you deposit with cryptocurrency. To activate your chosen bonus, simply navigate to the cashier section during your deposit and select the offer you want from the menu.

Wagering requirements are the key to converting your bonus funds into real money you can withdraw. Think of it as the total amount you need to bet before the bonus cash is yours to keep. For example, our $55 Welcome Free Chip comes with a 40x wagering requirement. This means you would need to place bets totaling $2,200 ($55 x 40) before you can cash out any winnings. Similarly, the 111% Match Bonus has a 27x requirement on the deposit and bonus amount. Fulfilling these requirements is part of the gaming journey, and every spin on our Real Time Gaming slots contributes towards hitting your goal. You can always track your progress in your account dashboard.

We are a crypto-forward casino, offering you secure and lightning-fast transactions. You can fund your account and withdraw your winnings using a variety of leading digital currencies. We currently support Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), and DogeCoin (DOGE). Using crypto not only provides an extra layer of privacy and security but can also qualify you for exclusive promotions, like the enhanced 150% No Rules Bonus. Deposits are processed almost instantly, so you can jump straight into the action without any delays.

We frequently offer No Deposit Bonus codes that give you a chance to play and win without making a deposit. These are often sent out through promotional emails to our registered players or may be available directly on our Promotions page. The $55 Welcome Free Chip is a prime example of a no-deposit offer for new players. Keep an eye on your inbox and our website for the latest codes for free spins and bonus cash to maximize your playing potential. These offers are a fantastic way to try new games risk-free.

Getting started is a breeze. Click the "Sign Up" button on our homepage and fill out the registration form with some basic information. You'll need to create a username and password, provide a valid email address, and select your preferred currency (AUD or Bitcoin). The entire process takes just a few minutes. Once your account is created, you'll be ready to make your first deposit, claim a welcome bonus, and begin playing our full suite of Real Time Gaming titles immediately.

Absolutely. Your confidence is our priority. All our games are provided by Real Time Gaming (RTG), a world-renowned software developer known for its commitment to fairness and quality. Every game operates using a sophisticated Random Number Generator (RNG) to ensure that every outcome—every spin of the reels, every card dealt—is completely random and unbiased. These systems are regularly audited by independent third-party agencies to certify their integrity, guaranteeing a fair and transparent gaming experience for every player.

Yes! Firefox Casino is fully optimized for mobile play. You don’t need to download any special app. Simply open your preferred web browser on your smartphone or tablet, navigate to our website, and log in. Our platform will automatically adjust to your screen size, giving you full access to our games, promotions, banking, and support features. Whether you're on an iOS or Android device, you can enjoy seamless, high-quality gaming on the go, anytime and anywhere.

The Know Your Customer (KYC) process is a crucial security measure we take to protect our players and prevent fraud. To complete it, you'll need to submit documents like a government-issued ID and proof of address. Our security team works efficiently to review submissions, and the process is typically completed within 1-3 business days. To ensure a speedy verification, please make sure all your documents are clear and legible. Completing this process early helps guarantee smooth and rapid withdrawals when you hit a big win.

Technical glitches are rare, but if a game freezes mid-play, don't worry. Your progress is securely saved on our servers. The first thing to do is try refreshing your browser page, which resolves most issues. If the problem persists, clear your browser's cache and cookies. Should you still experience difficulties, our customer support team is available 24/7 via live chat and email at support@firefoxcasino.com. Just provide them with the name of the game and a brief description of the issue, and they will get you back in the action swiftly.

You play a vital role in your account's security. Start by creating a strong, unique password that combines letters, numbers, and symbols. Never share your login credentials with anyone. We also recommend logging out of your account after each session, especially when using a shared computer. Our platform uses advanced SSL encryption to protect your data, but practicing good personal security habits adds another powerful layer of defense, ensuring your funds and information remain safe.

We are dedicated to providing a safe and responsible gaming environment. We offer several tools to help you manage your play. You can set daily, weekly, or monthly deposit limits to control your spending. If you feel you need a break, you can request a temporary cooling-off period or a more permanent self-exclusion. These options can be accessed through your account settings or by contacting our support team. We encourage you to play within your means and use these tools to ensure your experience remains fun and sustainable.

Our dedicated support team is here to assist you around the clock. The fastest way to get help is through our 24/7 Live Chat feature, accessible directly from our website for instant assistance. For less urgent matters or if you need to send documents, you can email us at support@firefoxcasino.com. We also have this comprehensive FAQ section designed to provide immediate answers to common questions. Whatever you need, we're here to ensure your experience is smooth and enjoyable.